Legal information

Privacy & Cookie Policy

How MSM Home Solutions may collect, use and protect information submitted through this website.

Pre-publication draft: MSM does not sell quote-request information. Business contact details, service providers and retention periods must still be confirmed and reviewed before publication.

1. Scope and effective date

This policy applies to information collected through the MSM Home Solutions website, quote forms and related communications. Effective date: [Month Day, Year]. Business legal name: [Legal entity name].

2. Information we may collect

  • Contact details such as name, email address, phone number, contact preference and project address or ZIP code.
  • Project information, including approximate window or door measurements, photographs, quantity, ownership status, preferred services and messages.
  • Approximate or precise device location only when you intentionally select “Use current location” and approve the browser permission. Location is used to suggest a ZIP code and determine potential service coverage.
  • Technical information such as browser type, device type, IP address, referring page and website activity when the corresponding technology is enabled.
  • Communication, quote and scheduling records when you contact our team.

Please do not include people, identification documents, financial information or unrelated private areas in project photographs, and do not submit sensitive information that is unnecessary for a home-improvement quote.

3. How we may use information

  • Respond to inquiries, prepare estimates and evaluate requested work.
  • Schedule appointments and communicate about a project.
  • Operate, secure, troubleshoot and improve the website.
  • Maintain business records and comply with applicable law.
  • Send marketing communications only where permitted and subject to available opt-out choices.

4. Cookies and similar technologies

Essential cookies may support basic website functions and remember cookie choices. With consent, analytics cookies may help measure website usage, and marketing cookies may support advertising or campaign measurement. The current template stores the visitor’s cookie preference in local browser storage.

You can use the cookie card to accept all optional cookies, select categories or choose essential cookies only. Replace this section with the actual vendors, cookie names, purposes and retention periods before enabling third-party tracking.

5. When information may be shared

MSM Home Solutions does not sell personal information submitted for a quote. Information may be disclosed only as reasonably necessary to service providers that support secure hosting, form delivery, communications, scheduling, analytics or project fulfillment; to manufacturers, installers, financing providers or other parties when requested or needed to perform the customer’s project; and when required by law or necessary to protect rights and safety.

The optional location feature may send coordinates to a mapping or reverse-geocoding provider solely to suggest a ZIP code. The final production provider must be identified here before launch. MSM should require service providers to use personal information only for the contracted service.

6. Your choices and California privacy requests

You may request access to, correction of or deletion of certain information, and you may opt out of marketing communications. Requests may be submitted to [Privacy email]. Identity verification may be required before a request is completed. An authorized agent may submit a request where applicable.

California notice: the categories expected to be collected through this website are identifiers, project and commercial information, photographs, internet or device activity and location information when chosen by the visitor. They are used to provide quotes and services, communicate, operate and secure the site, and measure performance with consent. MSM states that it does not sell quote-request information. Counsel must confirm whether the CCPA/CPRA applies, the required request process, response periods, retention disclosures and whether any advertising technology constitutes “sharing” under California law.

7. Security and retention

Reasonable administrative, technical and physical safeguards should be used to protect information. No method of storage or transmission is completely secure. Retention periods should be based on project needs, legal obligations, dispute resolution and legitimate business requirements.

8. Children’s privacy

This website is intended for homeowners and other adults seeking home-improvement services. It is not directed to anyone under 16, and MSM does not knowingly collect personal information from children.

9. Changes to this policy

This policy may be updated as services, vendors or legal requirements change. The effective date should be revised when material updates are published.

10. Contact

MSM Home Solutions
[Legal business name]
[Street address, City, State ZIP]
[Privacy email]
[Phone number]